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Thiel Hospitality House – Guest Instructions

Where is the Thiel Hospitality House located?

20 Duncan St. Warsaw, NY 14569 

We are a hidden gem nestled atop the hill just behind Wyoming County Community Hospital. Please take a moment to check the map and follow the directions, keeping an eye out for the green peak roof over the front porch. Our parking area is next to our main office (WNY R-AHEC), you must walk past the main office to get to the Thiel Hospitality House. 

More FAQs

It is self-check-in. Your 4-digit access code will be active at 3pm on the day of check-in. Use the same code on the main door of the Hospitality House and your room door. If you are a community member, student, or healthcare professional your access code will be sent to you 3 days prior to your stay through an automated email. 

If you are an Airbnb guest, your code will be sent to you immediately through the Airbnb messaging app after your booking is accepted.  

Yes, free WiFi is available. Network and password information is provided in your room and posted in the shared kitchen.

Requests for early check-in and late check-out are considered and are subject to availability. If we can accommodate, the Housing Coordinator will communicate with the guest and adjust access times manually. 

Free parking is available in the designated labeled parking spots or anywhere in the top parking lot near our main office. 

Staff is available Monday-Friday 8am-4pm in our main office building (WNY R-AHEC) next to the Hospitality House. NO staff is on site after regular hours. 

If you need assistance after hours, please call 585-297-4500 (Mon.-Fri. 4pm-10pm and Sat.-Sun. 9am-10pm). Someone will respond typically within 1 hour.  After 10pm all matters will be handled the next day. 

All private rooms have their own private bathroom. The only shared spaces are the kitchen, living room, gym, laundry room and veranda. Suites have a shared bathroom within their suite. 

Yes, each room and suite have a mini refrigerator, microwave, and single-use coffee maker. The house offers a full-size kitchen for shared use by all guests (full-size refrigerator, stove, microwave, sink, pots/pans, etc.) 

Yes, the property is fully equipped with these items (in the shared kitchen). 

No. We provide all linens and towels. 

As much as we love pets, unfortunately, we are unable to accommodate them in our rooms or any of our common areas. 

A pack n play is available upon request prior to your stay (no linens provided).  

Contact Information

If you need assistance during regular office hours 8am-4pm Monday-Friday, please call 585-786-6275 or stop in at the main office.

If you need assistance outside of regular office hours Monday-Friday 4pm-10pm and Saturday-Sunday 9am-10pm please call 585-297-4500.

Someone will respond typically within 1 hour. After 10pm all matters will be handled the next day.

For Emergencies, please call 911.